Domestic shipping via courier and parcel locker network.
- Cost
- 15-20 PLN
- Delivery
- 1-3 business days
CUSTOMER SUPPORT
Help Center
Answers to common questions, shipping details, and how to reach us. If you can't find what you need, drop us an email.
Contact
Need help with an order, a return, or something else? Email us directly.
FAQ
Frequently asked questions about orders, payments, shipping and returns.
What payment methods do we accept?
We currently accept:
- Shopify Payments - cards, Apple Pay, Google Pay, regional payment methods in their default currencies.
- PayNow (operated by mBank) - fast transfers, traditional transfers, BLIK, Apple Pay, Google Pay, PayPo for Polish payments.
- Przelewy24 - fast transfers within Poland.
- PayPal - worldwide payments.
- Klarna.
- Cash on Delivery - available within Poland.
Can I modify my order?
Once an order is placed, it's not possible to change its contents or details. We rely on external warehouses where updates can't be made quickly. The only option for a size change is to request an exchange after receiving your order via our returns / exchanges portal.
Can I cancel my order?
An order can only be cancelled if it is in the Early Order stage and has not yet been picked up for shipping. In such cases, the refund will be processed within 14 days from the cancellation.
How long does shipping take?
For all orders (excluding Early Orders):
- Polish market: orders placed via InPost until 18:00 ship the same day.
- International markets: orders placed via DHL until 12:00 ship the same day.
External factors may occasionally delay shipments, but 99% of orders are dispatched according to this policy.
Can I return my order?
You have the right to return your order within 14 days of receiving it. Returns must be reported via our returns portal and follow the provided guidelines. Once the return is received and verified, the refund will be processed within 14 days.
How do I handle complaints and exchanges?
Complaints and exchanges for delivered items can only be processed via our returns / exchanges / complaints portal.
Shipping
Where we ship, with what carrier, how fast and at what cost.
EU member states
- Cost
- 15 EUR
- Delivery
- 2-5 business days
Anywhere outside Europe with FedEx service. Tracked, signature on delivery.
- Cost
- 25 USD
- Delivery
- 5-7 business days
Returns
Need to return or exchange an item? Process is online, 14 days from delivery.
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1. Start the return
Register your return via our returns portal. You'll get all the information you need to successfully send your return.
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2. Print and fill the return form
Download the form below, fill it in, and put it inside the package. Without it we can't process your return.
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3. Send the package
Pack the item in its original packaging with tags attached. Send the parcel according to the instructions in the returns panel.
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4. Get refunded
Once we receive the package, we issue the refund within 14 days.